What if I forget my password?
Is there a charge to receive eStatements?
When will I receive my eStatement?
Will I continue to receive my paper statement in the mail?
Will I receive images with my eStatement?
Can I save my eStatements?
Is my eStatement secure?
Do I need to sign up for Internet Banking to receive eStatements?
Can I have my eStatements sent to more than one address?
I have more than one deposit account. Can the eStatement for different accounts be sent to different email addresses?
How do I change my email address?
What if I don’t receive my eStatement?
What should I do if my email is down?
Can I go back to receiving a paper statement?
Can I request older statements?
How long are the eStatements available for viewing?
How do I sign up for eStatements?
ENROLL NOW >> If you would like your bank statements emailed to you, rather
than receiving your bank statements by postal mail.
eStatements from Decorah Bank & Trust Co….we’re sure that you will love it. For more information contact us at 563-382-9661 and ask for Bookkeeping Services or email info@decorahbank.com
Click here to return to estatements page.
What if I forget my password?
Call Decorah Bank at 563-382-9661 and ask for Bookkeeping Services. Our bookkeeper will ask you a few questions to verify your identity. Our bookkeeper can either tell you your password or reset it to a new password of your choosing.
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Is there a charge to receive eStatements?
No. Receiving your eStatements is a free service. Remember that you will need an Internet connection and valid email address; Adobe Acrobat Reader; and an account (checking, savings, or money market) with Decorah Bank & Trust Co.
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When will I receive my eStatement?
Each month, on the first business day after your statement cycle, your eStatement will be emailed to you. Your eStatement will come as a .pdf attachment that has been encrypted with a password of your choosing. You can open the file and view, print, and/or save it to your computer’s hard drive.
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Will I continue to receive my paper statement in the mail?
No, when you begin receiving your eStatement, you will no longer receive your paper statement.
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Will I receive images with my eStatement?
Yes. As an incentive to switch to eStatements, even if you did not receive images with your paper statement, you will receive check images with your eStatements.
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Can I save my eStatements?
You can save your eStatement by printing the .pdf attachment; by keeping the email message that contains your eStatement, or by saving the .pdf file to a folder on your hard drive or other storage medium. You will need your password to open the file even if you save it on your hard drive.
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Is my eStatement secure?
Yes. Your eStatement file is encrypted using 128-bit encryption to a password that you previously supplied to us.
Do I need to sign up for Internet Banking to receive eStatements?
No. You can receive eStatements even if you don’t use online banking.
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Can I have my eStatements sent to more than one address?
Yes. We can send your eStatements to two email addresses. All copies of the eStatement will be identical and use the same password.
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I have more than one deposit account. Can the eStatement for different accounts be sent to different email addresses?
Yes. Each account can have a different email address, or you can use the same email address. You can specify a different password for each account or you can keep them all the same.
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How do I change my email address?
For your security, we cannot accept a request to change your email address by email. Call Decorah Bank at 563-382-9661 and ask for Bookkeeping Services. We will verify your identity, and then make the change you are requesting. We will send a confirmation email to both the old and new addresses. If your old address has already been discontinued, we will mail a confirmation to your home address. You may also send in your request by postal mail or by fax to 563-547-5052. Be sure to include all account numbers that should be changed and to sign your request. If you are an online banking customer, be sure to keep your email address current in User Services. We have had trouble with customers not receiving eStatements that we have sent because the eStatement is quarantined, rejected or deleted by their mail host or their mail program.
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What if I don’t receive my eStatement?
Call Bookkeeping Services at 563-382-9661. We will confirm your identity and email address and then re-send your eStatement. You may need to work with your email host, your email program or your security software to ensure that your eStatement is not quarantined, blocked or automatically deleted. If you cannot receive your eStatement, please request that your account(s) revert to printed paper statement(s) and normal image presentation.
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What should I do if my email is down?
Please notify Bookkeeping Services at 563-382-9661 for options if you are experiencing personal email account difficulties.
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Can I go back to receiving a paper statement?
Yes. Please call Bookkeeping Services at 563-382-9661. We will cancel your eStatement and re-instate your paper statement. If you previously received images with your paper statement, you will receive them after the switch. If you did not previously receive images on your paper statement, you will not receive them after the switch. Certain account types do not qualify to receive images on paper statements.
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Can I request older statements?
Yes, for an applicable fee. Please call Bookkeeping Services at 563-382-9661.
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How long are the eStatements available for viewing?
Your eStatement is available for viewing as long as it is available in your email system or saved storage medium of your personal choosing. Keep in mind that you will always need a password to open the document.
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How do I sign up for eStatements?
Click on Enroll Now >> for a printable enrollment form to mail, fax, or deliver to Decorah Bank & Trust Co. If you choose to enroll by fax or mail, we will send a confirmation to your email address(es) and postal address that we have on file to ensure your identity and security. Another option is to stop in and fill out an enrollment form. You can then expect to receive your first eStatement at your next billing statement cycle.
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